Frequently asked questions

• What materials are used in Agusta Rustic products?

Find answers to common questions about our products, orders, shipping, and the care of Agusta Rustic home décor.

Product

Our products are crafted using carefully selected natural materials, including preserved botanicals, dried florals, decorative vases, and various rustic home décor elements. Detailed material information can be found in each product description.

• Are all floral arrangements handmade?

Yes. Most of our floral arrangements and decorative pieces are handcrafted by our team to ensure exceptional quality, beautiful craftsmanship, and a unique character in every piece.

• Will the product I receive look exactly like the photos?

We do our best to ensure that our product images accurately represent the items you will receive. However, because we use natural materials and due to variations in screen displays, slight differences in color, shape, or texture may occur. These natural variations are part of what makes each piece unique.

• Are Agusta Rustic products good for gifting?

Absolutely. Our products make thoughtful gifts for a variety of special occasions, including birthdays, weddings, graduations, housewarmings, anniversaries, or simply as a meaningful gift for someone special.

Custom Orders

• Does Agusta Rustic accept custom orders?

Yes, we gladly accept custom orders for a variety of needs, including home décor, gifts, hampers, event decorations, and other decorative pieces tailored to your preferences

• How can I place a custom order?

Feel free to contact us through our Contact page, email, or WhatsApp with your design ideas, size preferences, inspiration, and any specific requirements. Our team will gladly assist you with personalized recommendations and pricing information.

• How long does it take to complete a custom order?

Production time depends on the complexity of the design and the quantity ordered. An estimated timeline will be provided once the details of your custom order have been confirmed.

Ordering & Payment

• How do I place an order?

Simply choose the products you love, add them to your cart, and proceed to checkout. Follow the payment instructions to complete your order.

• What payment methods do you accept?

We offer a variety of secure payment options available at checkout, including bank transfers, e-wallets, and other digital payment methods.

• Can I change or cancel my order?

Yes, order changes or cancellations can be made as long as your order has not entered the production or shipping stage. Please contact us as soon as possible, and we'll be happy to assist you.

Shipping

• How long does shipping take?

Orders are typically processed within 1–3 business days after payment has been confirmed. Delivery times may vary depending on your location and the shipping service selected.

• Do you offer international shipping?

Yes, we offer international shipping for selected products. Shipping costs, estimated delivery times, and product availability may vary depending on the destination country.

• How can I track my order?

Once your order has been shipped, you will receive a tracking number or shipment details that you can use to monitor the status of your delivery.

Returns & Damages

• What should I do if my order arrives damaged?

Please contact us within 24 hours of receiving your order and provide photos or videos showing the condition of both the product and its packaging. Our team will carefully review your case and offer an appropriate solution as quickly as possible.

• Can I return or exchange a product?

Yes, returns or exchanges may be accepted in accordance with our return policy. To be eligible, the product must be in its original condition, unused, and meet the applicable return requirements.

• What if I receive the wrong item?

If you receive an item that does not match your order, please contact us as soon as possible. We will be happy to assist you and resolve the issue promptly.

Product Care

• How do I care for dried flowers?

To keep your dried floral arrangements looking beautiful for years to come: soft brush, feather duster, or a blower on a low setting.

• How long do dried flowers last?

With proper care, dried flowers can last from several months to many years, depending on the surrounding environment and storage conditions. Their long-lasting beauty is one of the reasons they are loved as timeless home décor.

• How do I clean decorative vases?

Wipe the vase gently with a soft, dry cloth or a slightly damp cloth when needed. Avoid using harsh chemicals or abrasive cleaners to help preserve the finish and natural beauty of the vase.

Contact

• How can I contact Agusta Rustic?

You can reach us through our Contact page, email, or WhatsApp available on our website. Our team is always happy to assist you with any questions, product inquiries, or custom requests.

• How long does it take to receive a response from the Agusta Rustic team?

We aim to respond to all inquiries within one business day during our regular business hours. We appreciate your patience and will do our best to assist you as promptly as possible.

Still Have Questions?

If you couldn't find the answer you're looking for, please don't hesitate to get in touch with us. The Agusta Rustic team is always happy to help you find the perfect solution for your home décor and gifting needs.

Operational Hour

Monday - Saturday

08.00 AM - 05.00 PM (Western Indonesian Time)

• Keep them away from direct sunlight to prevent fading.

• Store or display them in a dry area with low humidity.

• Avoid contact with water or excessive moisture.

• Gently remove dust using a soft brush, feather duster, or a blower on a low setting.